Delivery & Returns

SHIPPING TIMES & COSTS

We offer worldwide standard shipping (3- 14 days) through DHL, FedEx, DPD and Nova Poshta (domestic deliveries) . We offer express shipping to United States through FedEx Express ( 3-5 business days)

Please allow 1-4 business days for processing before orders ship from our warehouse.

We do not ship to PO Boxes.

Our delivery cost may differ depending on the delivery address:

	United States / Canada	European Union / United Kingdom	Ukraine
Regular / Express	$30 / $40	EUR 30	Free
Orders over $999 / 999 EURO /10 000 UAH	Free	Free	Free

 

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.

Our courier delivers from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. KRIS MARÁN  cannot be held responsible for delays in shipments caused by any circumstances beyond the control of KRIS MARÁN .

Please note that orders above 2500 USD shipped to the United States require a formal customs clearance. DHL/UPS may contact you to retrieve your federal Tax ID or a social security number in order to complete the delivery to your doorstep.

 

TAXES & DUTIES

All Interntional shipments may be subject to import charges/fees (Duties, Customs, Tariffs, and VAT) which are set by the destination country. These are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches destination country. Customs fees and policies are different from country to country and maychange regularly. You should contact your local customs office for additional information. As the purchaser, you are responsible to pay all fees at time of delivery. Refunds are NOT allowed due to import charge refusal.

 

REFUSED DELIVERY

If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.

 

RETURNS & EXCHANGE

All returns are gladly accepted undamaged and unopened within 21 days of the purchase date. All clearance items are final sale. No returns, refunds, exchanges on these items. No returns, refunds for Black Friday sale items. For returns or exchanges contact us on contact@krismaran.com.

CUSTOM ORDER EXPERIENCE

To deliver the best service for our customers we offer order customizations such as: custom length and custom measurements. KM team will contact a customer up to 1-2 business days after an order with custom option is placed. Please allow 3-7 business days for processing your order in our atelier.

There is no returns for custom orders.

FRAUD PREVENTION & CUSTOMER PROTECTION

KRIS MARÁN  takes the protection of our customers very seriously. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. This includes holding or canceling orders that look suspicious. There are various fraud restrictions that may affect your order. This includes the IP address used when the order was placed, billing and shipping address variance, shipping addresses that are non-residential, and other bank or credit card restrictions. If your order was cancelled due to a fraud restriction, you may try to reorder by fixing erroneous information, changing the shipping address to a residential location, and/or changing to the PayPal payment method.