Delivery & Returns
SHIPPING TIMES & COSTS
We offer worldwide standard shipping (up to 14 days) through DHL, FEDEX, DPD and Nova Poshta (domestic deliveries).
We do not ship to PO Boxes.
Our delivery cost may differ depending on the delivery address:
|United States / Canada||European Union / United Kingdom||Ukraine|
|Orders over $600 / 600 EURO / 5000 UAH||Free||Free||Free|
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.
Our courier delivers from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. Kris Maran cannot be held responsible for delays in shipments caused by any circumstances beyond the control of Kris Maran.
Please note that orders above 2500 USD shipped to the United States require a formal customs clearance. DHL/UPS may contact you to retrieve your federal Tax ID or a social security number in order to complete the delivery to your doorstep.
TAXES & DUTIES
All Interntional shipments may be subject to import charges/fees (Duties, Customs, Tariffs, and VAT) which are set by the destination country. These are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches destination country. Customs fees and policies are different from country to country and maychange regularly. You should contact your local customs office for additional information. As the purchaser, you are responsible to pay all fees at time of delivery. Refunds are NOT allowed due to import charge refusal.
If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
RETURNS & EXCHANGE
All returns are gladly accepted undamaged and unopened within 21 days of the purchase date. All clearance items are final sale. No returns, refunds, exchanges on these items. For returns or exchanges contact us on firstname.lastname@example.org.
FRAUD PREVENTION & CUSTOMER PROTECTION
Kris Maran takes the protection of our customers very seriously. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. This includes holding or canceling orders that look suspicious. There are various fraud restrictions that may affect your order. This includes the IP address used when the order was placed, billing and shipping address variance, shipping addresses that are non-residential, and other bank or credit card restrictions. If your order was cancelled due to a fraud restriction, you may try to reorder by fixing erroneous information, changing the shipping address to a residential location, and/or changing to the PayPal payment method.