Shipping policy

SHIPPING TIMES 

We offer worldwide express shipping and returns via DHL, UPS, and Nova Post Global. Delivery typically takes 1–10 days, depending on your destination country.

If you’d like to confirm delivery times for a specific country, please contact us at customerservice@krismaran.com, and our team will be happy to assist you.

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.

Orders are processed and shipped on business days, excluding local holidays: 1st January, 6th January, 1st April, 1st May, 2nd May, 3rd May, 19th June, 15th August, 1st November, 11th November, 25th December, and 26th December.

Our couriers deliver from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. KRIS MARÁN cannot be held responsible for delays in shipments caused by any circumstances beyond our control.

Please allow 1-4 business days for processing before orders ship from our warehouse.

We do not ship to PO Boxes.

Shipping Fees

Complimentary express shipping is offered on all orders over €1000 / $1000.
For orders under this amount, a flat shipping fee will be applied at checkout depending on you delivery country.

Refused Delivery

If an order is refused at delivery, shipping costs, duties, and taxes incurred will not be refunded. We strongly encourage customers to carefully review all order details before shipment.

TAXES & DUTIES

All Interntional shipments may be subject to import charges/fees (Duties, Customs, Tariffs, and VAT) which are set by the destination country. 

For US orders:
Most orders are shipped from our US warehouse within 1–4 business days once dispatched. However, we reserve the right to ship from our European or Ukrainian warehouse in cases where an item is not available within the US.
Most orders therefore ship DDP (Delivered Duty Paid) — meaning all applicable duties and taxes are included, and no additional fees should apply upon arrival.
If any items are shipped from outside the US and additional duties or customs charges apply, you will be notified and charged during checkout. No other fees should appear upon delivery.

For other countries:
All orders are shipped DDU (Delivered Duty Unpaid).
This means that your order may be subject to international taxes and customs fees imposed by your destination country’s authorities.This means that your order may be subject to taxes/duties that are levied by the local customs office.  You will  be notified at checkout and have the option to either pay these fees upon arrival or to prepay them during checkout — in which case, we’ll handle the customs process on your behalf with your national tax office.

We do not ship to PO Boxes.

Please note that taxes and duties are not refundable, even if you refuse the order after it has been shipped.